I have no idea why this place gets so many bad reviews! I was reluctant to go because of the rating but after a long day I really needed a relaxing pedicure and called in for a last minute appointment and boy, was I pleasantly surprised! Very accommodating, clean and great at what they do.
I have been a customer with Phoenix Nail and Spa for nearly 4yrs. I absolutely love this place, for multiple reasons. They always do great work with my nails and my pedicure. I tend to make apts and I’ve never had to wait. I highly recommend this salon. You will not be disappointed.
Extremely disappointing, I've gone here for some time. Brought many ladies to the salon. The last 2 times I've gone for an acrylic fill, I've been over charged. I let it slide the 1st time, because of how long I've been going. Today I expressed my frustration with them taking absolutely zero accountability or offering remedy. -1 Star.
I just moved into the neighbourhood and I’ve found my new nail place! Tam did a fantastic job. Edited to add: I have been back many times and each time is amazing, and consistent service.
I’ve never left a salon feeling so disrespected and humiliated. My experience at this nail salon was beyond unacceptable. The nail tech, Tina, was extremely rude and aggressive with my hands throughout the entire appointment. Despite calmly asking her to fix multiple issues with the nails, she became visibly irritated and even started yelling at me in front of other customers. What made this situation even more disturbing was when she said, “YOU people are so entitled and think you know everything.” I was absolutely shocked by this comment. I have never had a problem at any salon before, and the entire encounter was recorded on video. When I asked for the nails to be removed, they refused—and still charged me the full amount. I left the salon in tears, after being publicly yelled at across the room. No one should ever be treated this way, and I truly hope this review helps protect others from experiencing the same trauma.